Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Speech stops in Windows 7 systems since nvda 2011.1 #1710

Closed
nvaccessAuto opened this issue Aug 7, 2011 · 18 comments
Closed

Speech stops in Windows 7 systems since nvda 2011.1 #1710

nvaccessAuto opened this issue Aug 7, 2011 · 18 comments

Comments

@nvaccessAuto
Copy link

Reported by briang1 on 2011-08-07 19:33

I'm creating this ticket as a place holder and somewhere to put current info about this problem. Note: I myself cannot regularly access a win 7 machine.

From Davy Cuppens davy.cuppens@skynet.be
Hey devs

Here I have a log in which I will give one comment: you will sometimes find
the phrase toegang geweigerd in Dutch, this means access denied or refused!
I hope I can help the devs resolving this annoying issue!

It is a log after the speech went away and NVDA is still following braille
but is very sluggisch then en difficult to handle.

Log file hopefully attached

This file is a compendium of posts to the freelist group pertaining to crashing, exiting or stopping speaking of nvda in Windows 7 since the launch of 2011.1 to the present date of 7th Aug 2011

Attribution where possible.

From: "Davy Cuppens" davy.cuppens@skynet.be

Subject: [NVDA losing speech and very unstable since 2011.1.1
Date: Mon, 18 Jul 2011 23:31:32 +0200

Hey folks

Now I have tested thoroughly. NVDA has become unstable in win 7 64 bit
systems.
On very regular bases you lose speech whatever synths you use. It is even
not possible to turn nvda off with nvda key and q. Sometimes alt tabbing
brings up the nvda menu to close it down but the only thing you have is
braille. I have not made any changes or installed new programs or components
to my system. The only thing that I could think about is that things changed
after sp1 of win7 was installed. I use other screenreaders as well and to
make sure that they are not conflicting I have even shutdown remaining
processes after the loading of nvda, f.e. weli64.exe which is a Windoweyes
component after testing this screenreader.
I use Avast on my system but even when disabling all virus scanning
processes the problem keeps going.
Now when using other screen readers, they run smooth as before so that I
must conclude that the latest Nvda code is unstable for win7 64 bit systems.
Sometimes I notice that the first, let say 20 minutes of NVDA usage the
program remains very stable and keeps on running with speech and braille
output but after this, very often speech is silenced when doing some tasks
so that NVDA has to be restarted.
It is not easy to report a reproducable information because it happens in
all possible cases, browsing the web, scrolling through folders etc ...
Greetz
Davy


From: "Dave Mack" dcmack2@comcast.net

Subject: nvda Re: NVDA losing speech and very unstable since 2011.1.1
Date: Mon, 18 Jul 2011 14:53:05 -0700

I have been hesitant to comment but as a low-vision 32-bit user of NVDA -
who alternates between keyboard usage and a physical mouse - I, too, have
experienced more frequent stability difficulties regarding long speech
recovery delays, often neccessitating NVDA restarts to solve the problem in
recent NVDA versions and snapshots. Since debug does not track mouse-usage
I am not able to provide the devs with a log of the problem which I notice
most often with mouse movements but I suspect it has something to do with
how the video is captured and reported and processed as quick cursor changes
are made between various windows and formats. Just a wild guess and wonder
if others have similar experiences.

Grandpa Dave in California
P.S. - I am also using Win 7 but 32-bit here and have the speech drop
problem with all synths after 15 or 20 minutes, sometimes much less.


From: shaun everiss sm.everiss@gmail.com

Subject: [Re: NVDA losing speech and very unstable since 2011.1.1
Date: Tue, 19 Jul 2011 12:35:22 +1200

this happens with 2011.1.1 on win7 32 bit ocationally.
Sometimes when accessing large folders of files nvda will either lock
or plain crash and quit on me.
Its annoying really.


From: Bates100 bates100@btconnect.com

Subject: nvda Re: SPAM Re: NVDA losing speech and very unstable since
2011.1.1

Date: Tue, 19 Jul 2011 09:47:17 +0100

I am relieved to hear others are having provlems with NVDA losing
speech. I am using Win 7 32bit, and since June NVDA has been stopping
occasionally, initially for 10 to 20 seconds before resuming, but I now
sometimes have to restart with con+alt+N.

I have not downloaded any snapshots or updates, and at first wondered if
this was caused by too fast keystroking or perhaps extra loading whilst
Kasperski was updating in the background But at least I am now
reassured that I have not picked up any malware!
I do not know how to check if I have Win7 SP1 installed, and await any
helpful advice.
David Bates


From: "Davy Cuppens" davy.cuppens@skynet.be

Subject: [Re: NVDA losing speech and very unstable since 2011.1.1
Date: Tue, 19 Jul 2011 14:55:32 +0200

I can reproduce this, in fact I have up to 1200 mp3 files in my my music
folder and very often while browsing them the problem occurs! This is really
a NVDA problem because behaviour with other screenreaders has not altered
these days!
Regards
Davy


From: Kevin Cussick the.big.white.shepherd@googlemail.com

Subject: nvda Re: NVDA losing speech and very unstable since 2011.1.1

Date: Tue, 19 Jul 2011 18:58:23 +0100

forgot to say sorry this will have to be quick. I am running 32 bit

window's7 and this happens as well.

From

Grandpa Dave in California

Subject: [Re: NVDA losing speech and very unstable since
2011.1.1

no say I am viewing a mp3 folder, or large directory, well some times
after scroling down at reasonable fast speed the program will quit.

When scrolling down a long list of files with Windows Explorer in Win 7

using keyboard I am not able to replicate the problem so far. It would

be good to know, however, what View settings people are using. Is the

View set to List only or Details? Thanks.

The last email was missing from my system so took it from the quoted section of the following email.


From: Kevin Cussick the.big.white.shepherd@googlemail.com

Date: Wed, 20 Jul 2011 19:02:33 +0100
Subject: nvda Re: NVDA losing speech and very unstable since 2011.1.1

I have to keep this breef I use espeak and have this problem more often
with thunder bird but with other things like maybe going threw my drop
box folder.

I have my view set to list. I have other sinths but I use only espeak
really. except on the log on screen I use pieco.


From: Bates100 bates100@btconnect.com

Date: Wed, 03 Aug 2011 11:04:16 +0100

Subject: [Re: Windows 7 speech stopping issues

I experienced this issue with Win 7-32 and NVDA 2011.1.1, but since
changing from XP I found that I tended to leave more programmes open at
the same time. Since reading comments from the list I now keep fewer
programmes open and this problem seems to have gone away"

David Bates


From: "Dave Mack" dcmack2@comcast.net

Subject: nvda Re: NVDA nolonger compatible with wing7!
Date: Sat, 6 Aug 2011 08:55:55 -0700

Brian, I have tried in vain to figure out why NVDA often needs to be
restarted in Win 7 as I am unable to duplicate the events as it almost seems
to happen randomly - sometimes when using keyboard and sometimes with a
mouse on both eSpeak and other synths. In the mouse scenario it almost
seems that NVDA is trying to read to much info as the mouse arrow passes
over a lot of different text types when traversing from one part of the
screen to another, say from a text field to a menu button or other
programmatic text of some kind. It may be related to the video hooking or
whatever. In the case of keyboard usage, for me NVDA seems to most
frequently stop voicing when arrowing up or down a list of some kind - like
a list of emails, list of files, or list of word occurrences in a program
such as Amazon's Kindle app for PC. But, again, this sometimes works fine
and sometimes seems like some kind of delay occurs and NVDA either resumes
after about ten or fifteen seconds or does not resume at all.
Could it be some kind of a buffer related issue as I notice that NVDA is
still reporting things after I have moved the cursor somewhere else and I
sometimes restart NVDA just to shut it up and start responding accurately.
Anyway, for me, however, the problem does not happen frequently enough to be
a major problem yet and is more of a minor nuisance periodically.

Grandpa Dave in California


Note i have left out repitition or muddled comments that do not really help.
Two things strike me. Lots of things changing, ie scrolling up and down, and maybe more processor usage by other software, so it might not be wholly nvda, but more the way processor cores are used by it under certain conditions.

This is of course conjecture

@nvaccessAuto
Copy link
Author

Attachment nvdaspeechstop.log added by briang1 on 2011-08-07 19:37
Description:
log file from author in description

@nvaccessAuto
Copy link
Author

Comment 1 by jteh on 2011-08-09 02:58
Anyone experiencing this issue should try disabling NVDA's support for UI Automation and report what they find. Note that this may result in decreased accessibility in applications which use UIA. To do this:

  1. Open the NVDA Python console by pressing NVDA+control+z.
  2. Copy and paste the following line:[config; config.conf["UIA"]([br]]
import)["enabled"] = False
  1. Press enter.
  2. Save your NVDA configuration.
  3. Restart NVDA.
    Note: To re-enable UIA, do exactly as above, but change False to True.

@nvaccessAuto
Copy link
Author

Comment 2 by m11chen (in reply to comment 1) on 2011-08-09 05:20
Replying to jteh:

Anyone experiencing this issue should try disabling NVDA's support for UI Automation and report what they find.

After disabling UIA support, i found that all file and folder names in windows explorer are repeated twice. Is this intentional?

@nvaccessAuto
Copy link
Author

Comment 3 by jteh (in reply to comment 2) on 2011-08-09 05:30
Replying to m11chen:

After disabling UIA support, i found that all file and folder names in windows explorer are repeated twice. Is this intentional?

Not really, but it is a known issue. It is due to the MSAA implementation of Windows 7 Explorer. You're doing this purely for testing purposes to see if the crashes go away - you're not really supposed to run without UIA in Win 7 - so you may see weirdness like this.

@nvaccessAuto
Copy link
Author

Attachment nvda win 7 speech stop no uia.log added by briang1 on 2011-08-09 18:30
Description:
nvda log after uia diisable

@nvaccessAuto
Copy link
Author

Comment 5 by briang1 on 2011-08-09 18:39

From Davy Cuppens davy.cuppens@skynet.be

Here is a new log after disabling uia in the Python console.
Nvda acted very slow and not responsive the only thing I had was braille
output. Even, when quitting NVDA after the log was copied by pressing nvda q
I got no sound of the NVDA tune! Here is the log!

I want to add that it really makes no sense when I should use Espeak, I got
crashes as well then!

Log file attached.

@ehollig
Copy link
Collaborator

ehollig commented Jul 12, 2017

Is this still the case with Windows 7 systems? I would like to say and hope not.

@fernando-jose-silva
Copy link

Unfortunately I still have this problem on a machine with nvda currently master 14172 and windows 7 64bits.
The nvda stops responding for about 15 seconds and then resumes working correctly.
These crashes occur several times a day and occur at various locations, reading web pages, reading emails, browsing folders.
I am available.

@LeonarddeR
Copy link
Collaborator

cc @Brian1Gaff

@bhavyashah
Copy link

@LeonarddeR Since this ticket is a duplicate of #3029, should this not be closed? It seems that @fernando-jose-silva seems to be able to reproduce the described behaviour, implying that this issue is still existent. Could we please have some help in troubleshooting and triaging this issue? @feerrenrut @jcsteh

@fernando-jose-silva
Copy link

fernando-jose-silva commented Aug 4, 2017 via email

@feerrenrut
Copy link
Contributor

@fernando-jose-silva Could you please upload an NVDA log (with debug level logging) after this next occurs on your machine? The logs we have are all quite old, and I am worried that they may mislead us.

@bhavyashah
Copy link

This is just a gentle ping for @fernando-jose-silva to keep #1710 (comment) in mind and send across a log when the reported issue next occurs.

@fernando-jose-silva
Copy link

Hello everyone.
Sorry for the delay.
I made some discoveries that solved my problem that I will report below, however I would like to point out that I am not sure that this will solve the other errors reported in this same call.
I accidentally decided for a while to disable all of the beeping sounds of nvda like:
Line indentation announcements (sounds).
And some addons that emitted beeps like:
Object tones
E Report paragraphs
And the locking problems did not matter anymore.
Which led me to believe that the sound driver of this machine can not efficiently reproduce the nvda synthesizer and beeping sounds.
I have already used other machines with windows 7, and I use other machines with windows 10 and this problem did not happen, which leads me to believe that it is the sound driver of this machine.
Just for reference the driver is:
Headphones; High Definition Audio Device; Default Device 2 of 2
The computer is a Lenovo notebook, and the problem occurs using the headset, so this driver.
Thank you all.
I can not try to update this driver, this is a working machine and I am not an administrator.

@ehollig
Copy link
Collaborator

ehollig commented Oct 31, 2017

@fernando-jose-silva, it sounds from #1710 (comment) that this issue is resolved for you. Is this the case, and if so, I think this issue can be closed as we have not had any reports of this for several years.

@fernando-jose-silva
Copy link

Actually I still have this problem.
If I have any kind of nvda beeps enabled these crashes in the nvda speech occur.
In order for me to not try these locks, I need to disable all nvda beeps, such as on breadcrumbs, line indentation, and any locations with beeping options.

This only occurs on windows 7, on windows 10 on two other machines that use this does not occur.

@Adriani90
Copy link
Collaborator

Can anyone still reproduce this? I am not able to reproduce it.

Moreover, the lags can have thousands of reasons. As far as I can read from the e-mails of the original author, his issue was solved when he did not open many programs at the same time. I guess this could be related to com and get focus issue and thus, might be related to following issues:

#8389 and
#7982.

@ehollig
Copy link
Collaborator

ehollig commented Jul 26, 2018

Closing as worksforme. Thank you @Adriani90 for the testing. You may be right, in this may be related to other issues. Thus, closing

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Projects
None yet
Development

No branches or pull requests

7 participants