Comment 1 by jteh on 2011-09-01 01:36
This occurs with all custom modal dialogs. It seems you just can't quit while a modal dialog is open. Unfortunately, the only solution I've been able to come up with is not using modal dialogs at all, which is painful.
Changes:
Changed title from "nvda restart does not terminate normally if Elements list is open" to "CAn't quit NVDA while modal dialog is open"

Comment 2 by jteh on 2011-09-01 01:37
Changes:
Changed title from "CAn't quit NVDA while modal dialog is open" to "Can't quit NVDA while modal dialog is open"

Comment 3 by briang1 on 2011-09-01 08:11
Looks to me though that the quit does quit the dialogue, but presumably at that point the request to quit the program has been lost somewhere.
I've yet to find this problem affecting the reboot of nvda though, so does nvda just get terminated much as it does in the command prompt problem when terminating that window with the mouse?

Comment 4 by jteh (in reply to comment 3) on 2011-09-01 22:34
Replying to briang1:

I've yet to find this problem affecting the reboot of nvda though, so does nvda just get terminated

Yes. nvda -q and nvda -r will try graceful termination. If that doesn't work within 4 seconds, they will just kill the process, similar to End Process in Task Manager.

@jcsteh Since you seem to have replicated as well as investigated this ticket in the past (as indicated in #1740 (comment)), could you please share updates about the current standing of the reported issue as well as methods of resolving it?

It still persists. No idea how to fix it besides never using modal dialogs, which isn't really feasible.

In that case, should we close this as cantfix?

No; I'm hoping further investigation might reveal a solution eventually. P3 to investigate.

Just noting this issue is still present. I just had contact with a new user who was confused about not being able to quit NVDA - it turned out they had left the welcome dialog open.

We pop up a warning when a user tries to open a dialog with one already open (eg trying to open settings twice) - could we pop up a similar message when trying to show the quit dialog with a dialog open?

My preference would be simply override any open dialogs and force close any dialogs if needed - if the user wants to quit, that's a fairly clear command - we should at least warn them if NVDA can't rather than no message and not doing what they asked. Interestingly from a UX point of view - it does this on screens which won't lose data like the welcome screen, or request to collect information screen, but not on more critical screens such as the settings screen where a user might have changed something which may not be saved.

My preference would be simply override any open dialogs and force close any dialogs if needed - if the user wants to quit, that's a fairly clear command

This behaviour has been implemented on #12183