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MS Outlook 2007 crashes when NVDA is loaded #3308

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nvaccessAuto opened this issue Jun 28, 2013 · 11 comments
Closed

MS Outlook 2007 crashes when NVDA is loaded #3308

nvaccessAuto opened this issue Jun 28, 2013 · 11 comments
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bug/app-crash bug p3 https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priority

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@nvaccessAuto
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Reported by ondrosik on 2013-06-28 16:17
This is the user report from Czech community. He is on Win 7 32 bit. This happens on 2013.1.1 and newer master snapshots.
Steps to reproduce:

  • move from inbox to another folder, for example folder with filterred e-mails from mailinglists.
    Open here some message.
    Outlook will crash. After restart it seems to be OK, but in some circumstances it happens again. User tested this with other screenreader but

Outlook 2007 crashes with NVDA only.

I extracted the relevant part from the log:
Input: kb(desktop):numpadEnter
DEBUGWARNING - RPC process 5828 (DWWIN.EXE) (15:53:17):
Thread 3608, nvdaHelper\build\x86\remote\ia2Support.cpp, installIA2Support,

81:
Error registering class object, code -2147221008

DEBUGWARNING - watchdog._watcher (15:53:18):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 157, in
File "core.pyo", line 307, in main
File "wx_core.pyo", line 8010, in MainLoop
File "wx_core.pyo", line 7306, in MainLoop
File "core.pyo", line 283, in Notify
File "IAccessibleHandler.pyo", line 848, in pumpAll
File "IAccessibleHandler.pyo", line 593, in processGenericWinEvent
File "IAccessibleHandler.pyo", line 504, in winEventToNVDAEvent
File "_UIAHandler.pyo", line 231, in isUIAWindow

DEBUGWARNING - core.Notify (15:53:18):
errors in this core pump cycle
Traceback (most recent call last):
File "core.pyo", line 283, in Notify
File "IAccessibleHandler.pyo", line 848, in pumpAll
File "IAccessibleHandler.pyo", line 593, in processGenericWinEvent
File "IAccessibleHandler.pyo", line 504, in winEventToNVDAEvent
File "_UIAHandler.pyo", line 233, in isUIAWindow
File "watchdog.pyo", line 140, in sendMessageCallCanceller
CallCancelled
DEBUGWARNING - watchdog._watcher (15:53:18):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 157, in
File "core.pyo", line 307, in main
File "wx_core.pyo", line 8010, in MainLoop
File "wx_core.pyo", line 7306, in MainLoop
File "core.pyo", line 283, in Notify
File "IAccessibleHandler.pyo", line 848, in pumpAll
File "IAccessibleHandler.pyo", line 593, in processGenericWinEvent
File "IAccessibleHandler.pyo", line 504, in winEventToNVDAEvent
File "_UIAHandler.pyo", line 231, in isUIAWindow

IO - inputCore.InputManager.executeGesture (15:53:22):
Input: kb(desktop):tab
IO - inputCore.InputManager.executeGesture (15:53:23):
Input: kb(desktop):alt+tab
DEBUGWARNING - watchdog.watcher (15:53:23):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 157, in
File "core.pyo", line 307, in main
File "wx_core.pyo", line 8010, in MainLoop
File "wx_core.pyo", line 7306, in MainLoop
File "core.pyo", line 284, in Notify
File "queueHandler.pyo", line 76, in pumpAll
File "queueHandler.pyo", line 47, in flushQueue
File "eventHandler.pyo", line 54, in queueEventCallback
File "eventHandler.pyo", line 131, in executeEvent
File "comtypesMonkeyPatches.pyo", line 51, in newCpbDel
File "comtypes__init.pyo", line 841, in del
File "comtypes__init__.pyo", line 1092, in Release

DEBUGWARNING - eventHandler.executeEvent (15:53:23):
error executing event: gainFocus on

<NVDAObjects.IAccessible.ContentGenericClient object at 0x059CFCF0> with

extra args of {}
Traceback (most recent call last):
File "eventHandler.pyo", line 136, in executeEvent
File "eventHandler.pyo", line 84, in init
File "eventHandler.pyo", line 91, in next
File "NVDAObjects__init__.pyo", line 833, in event_gainFocus
File "NVDAObjects__init__.pyo", line 777, in reportFocus
File "speech.pyo", line 317, in speakObject
File "speech.pyo", line 235, in speakObjectProperties
File "baseObject.pyo", line 34, in get
File "baseObject.pyo", line 110, in getPropertyViaCache
File "NVDAObjects\IAccessible__init_.pyo", line 1431, in get_value
File "baseObject.pyo", line 34, in get
File "baseObject.pyo", line 110, in getPropertyViaCache
File "NVDAObjects\window__init.pyo", line 196, in _get_displayText
File "displayModel.pyo", line 26, in getWindowTextInRect
File "watchdog.pyo", line 274, in cancellableExecute
File "watchdog.pyo", line 208, in execute
CallCancelled
IO - speech.speak (15:53:23):
Speaking [('cs'), u'Microsoft Office Outlook dialog

Program Microsoft Office Outlook p\u0159estal pracovat.\nProbl\xe9m

zp\u016fsobil, \u017ee program p\u0159estal spr\xe1vn\u011b fungovat.

Ukon\u010dete program.'](LangChangeCommand)
IO - inputCore.InputManager.executeGesture (15:53:36):
Input: kb(desktop):windows+d
DEBUGWARNING - RPC process 2056 (dwm.exe) (15:53:36):
Thread 9776, nvdaHelper\build\x86\remote\injection.cpp,

inproc_winEventCallback, 67:
SetWindowsHookEx with WH_GETMESSAGE failed, GetLastError returned 5

DEBUGWARNING - RPC process 2056 (dwm.exe) (15:53:36):
Thread 9776, nvdaHelper\build\x86\remote\injection.cpp,

inproc_winEventCallback, 70:
SetWindowsHookEx with WH_CALLWNDPROC failed, GetLastError returned 5

DEBUGWARNING - RPC process 2056 (dwm.exe) (15:53:36):
Thread 9776, nvdaHelper\build\x86\remote\ia2Support.cpp, installIA2Support,

81:
Error registering class object, code -2147221008
@nvaccessAuto
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Comment 1 by jteh on 2013-06-29 00:12
Did this happen in earlier versions of NVDA? It'd be good if this user can test with some earlier versions and report whether it happens there. Possibly related: #1315.

@nvaccessAuto
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Comment 2 by ondrosik on 2013-06-29 08:32
It started with 2013.1 and he can reproduce this with current master snapshots. He reported this yesterday so there was no chance to fix it in 2013.1.1.

@nvaccessAuto
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Comment 3 by nvdakor on 2014-05-29 05:46
Hi Ondrej,
Does this happen with 2014.1/2014.2 as well?
Thanks.

@jcsteh jcsteh mentioned this issue Jun 24, 2016
Closed
@nvaccessAuto nvaccessAuto added the p3 https://github.com/nvaccess/nvda/blob/master/projectDocs/issues/triage.md#priority label Jul 5, 2016
@ehollig
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ehollig commented Sep 20, 2017

@Qchristensen, this appears to be another Office 2007 specific issue. Could you please test this issue, or @ondrosik, is this still an issue?

@Qchristensen
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I can reproduce this, although my log looks slightly different:

ERROR - eventHandler.executeEvent (13:16:03.690):
error executing event: focusEntered on <NVDAObjects.UIA.UIA object at 0x054CE470> with extra args of {}
Traceback (most recent call last):
File "eventHandler.pyc", line 143, in executeEvent
File "eventHandler.pyc", line 91, in init
File "eventHandler.pyc", line 98, in next
File "NVDAObjects_init_.pyc", line 909, in event_focusEntered
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects_init.pyc", line 796, in _get_isPresentableFocusAncestor
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects\UIA_init.pyc", line 1041, in _get_presentationType
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects_init.pyc", line 612, in _get_presentationType
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects\UIA_init.pyc", line 981, in get_states
File "NVDAObjects\UIA_init.pyc", line 682, in prefetchUIACacheForPropertyIDs
COMError: (-2147467259, 'Unspecified error', (None, None, None, 0, None))
ERROR - RPC process 2432 (nvda_slave.exe) (13:16:20.180):
main.main:
slave error
Traceback (most recent call last):
File "nvda_slave.pyw", line 90, in main
File "comHelper.pyc", line 22, in lresultFromGetActiveObject
File "comtypes\client_init.pyc", line 180, in GetActiveObject
File "comtypes_init.pyc", line 1165, in GetActiveObject
File "_ctypes/callproc.c", line 950, in GetResult
WindowsError: [Error -2147221021] Operation unavailable

Using Windows 7, 64 bit with SP1 and I just realised it's a few weeks old snapshot build of NVDA on this system.

@Brian1Gaff
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Brian1Gaff commented Sep 20, 2017 via email

@Adriani90
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Is this still reproducible with NVDA 2018.2.1?

@Adriani90
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@ondrosik

@Adriani90
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I had this issue on Outlook 2016 and closed it because it was not reproducible anymore with NVDA 2018.2.1.
I suggest to close this issue and reopen it if someone reports it again.

@Adriani90
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@Qchristensen can you still reproduce it?

@Qchristensen
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I can't reproduce it anymore. I agree with closing it. As always, if anyone can still reproduce this with current versions of NVDA, please report it.

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