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nvda update hangs if other apps are open #3386

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nvaccessAuto opened this issue Jul 30, 2013 · 5 comments
Closed

nvda update hangs if other apps are open #3386

nvaccessAuto opened this issue Jul 30, 2013 · 5 comments
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@jcsteh
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bug close/invalid feature/update-check

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@nvaccessAuto
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Reported by mreiser on 2013-07-30 16:44
If you go to install an update with IE or any other app open, nvda will hang at the downloading update screen. It will download the update and not install it. Closing all apps and retrying doesn't fix the issue, only a reboot does.
@nvaccessAuto
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Comment 1 by jteh on 2013-07-30 22:26
I pretty much always install udpates with other apps open and haven't ever experienced this. Can anyone else reproduce it?

Can you be more specific about what actually happens? That is, does NVDA freeze? Does the dialog come up saying NVDA will install the update just before it restarts? A log file with level at input/output may help.

@nvaccessAuto
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Comment 2 by mreiser on 2013-07-31 00:38
Of course when I go to report this it randomly starts working, the next time this happens I'll attach a log.

@bhavyashah
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The original reporter is now out-of-reach, seems not to have experienced this issue again because no corresponding log has been attached as promised in #3386 (comment), and no one else seems to be able to replicate this. Thus, I suggest closing. @ehollig

@Brian1Gaff
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Brian1Gaff commented Aug 12, 2017 via email

@ehollig
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ehollig commented Aug 12, 2017

Closing, as the reported issue does not occur anymore and no one, not even the original poster, can replicate it.

@ehollig ehollig closed this as completed Aug 12, 2017
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@jcsteh @nvaccessAuto @bhavyashah @Brian1Gaff @ehollig