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win 32 exception error when using outlook 2007 #3601

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nvaccessAuto opened this issue Oct 22, 2013 · 6 comments
Closed

win 32 exception error when using outlook 2007 #3601

nvaccessAuto opened this issue Oct 22, 2013 · 6 comments
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@michaelDCurran
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bug/app-crash bug close/invalid

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@nvaccessAuto
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Reported by asteer on 2013-10-22 22:34
I am helping my dad - PC - Vista professional know but he is used to it he consistently gets a win32 exception error and Outlook [2007] crashes. I've discovered that this doesn't happen when I exit NVDA. I've downloaded and installed the latest version but still have same problem.
However, when I start outlook first and then NVDA - it seems to be ok. Trouble is he uses NVDA to read his email and I had it set up to start at boot.
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Comment 1 by jteh on 2013-10-22 22:48
When does the crash occur? Is it as soon as Outlook starts or is there something specific you do in Outlook that triggers it?

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Comment 2 by jteh on 2013-10-22 23:05
Correcting version, since 2013.2 wasn't previously an option. See #3499.

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Comment 3 by asteer on 2013-10-23 06:04
no - nothing specific - as soon as I start outlook an d try to access email or ocntacts

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Comment 4 by asteer on 2013-10-23 19:07
have since discovered that if I start Outlook first before starting NVDA - then I don't get the error - however - it is hard for my father to start NVDA - I used to have it start at boot up - now he must start it manually which is difficult fo r him

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Comment 5 by asteer on 2013-10-23 19:08
I received a message from NVDA with lots of 4 digit numbers - wha t am I supposed to do with those?

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ehollig commented Aug 19, 2017

Closing, as we are unable to contact the original poster and do not have enough information to debug the issue.

@ehollig ehollig closed this as completed Aug 19, 2017
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