Comment 1 by jteh on 2014-08-21 12:05
We could probably automate crash reports, though actual NVDA crashes are pretty rare. Aside from that, the rest can't really be automated, as we usually need to know details about the issue before we know what the user will need to submit to us. We don't want users just submitting arbitrary logs with no context. Also, there are privacy concerns.

I don't think the gain justifies the work involved here, though this can be reopened in future if this changes.
Changes:
Added labels: wontfix
State: closed

Comment 2 by vgjh2005 on 2014-08-21 14:16
Hi:
When NVDA is crashed, Offer a form to offer information about this bug. Field the content to the EditBox and Press submit. Send the report to NVDA community.
Thanks!

Comment 3 by briang1 on 2014-08-21 14:49

I somehow feel that won't work as it depends what crashes. In fact what you would need is an nvda reboot which detcted the crash and saved stuff as Windows tends to do, and also Firefox. Given that the log is saved and an old log is alwaysstill there all one really would need is to ask the user to retrieve it and post a message somewhere.At present only the ticket system is used for this sort of thing, but really it needs to be somewhere others can see it and see if its confirmed or not, as if the latter it could alwys be the users sogftware which is the issue. I think things work as well as could be expected now, and really as Jamie says, you don't want lots of noise coming in when the eroor or whatever is not nvda's problem.

Comment 4 by vgjh2005 on 2014-08-22 05:49
Hi:
If the error appear three times, Jump a dialog to ask user if you wish to make a report for the same error.
Thanks!

Comment 5 by briang1 on 2014-08-22 09:44
The problem is that when nvda has an error even if its not nvdas fault, it can be a multiple error either the same one repeated due to a timing issue or a cascade as the issue falls through the various subroutines which are running at the time.
I've yet to see an automated error logger that will send to the authors that works. I get very annoyed at the one in Winamp for example which seems to come in and upset the user, even when the program is still working, presumably due to it picking up unexpected data.
Brian

Comment 6 by vgjh2005 on 2014-08-23 05:08
Hi:
This is the taking or rejecting problem. Now, some problems that is not related about NVDA will also be reported. However, this way is easier for reporting BUG and more error will be known.
Thanks!