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Driver installation error: Failed to extract the installer for FSBrlDriver64. #4464

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nvaccessAuto opened this issue Sep 16, 2014 · 10 comments · Fixed by #8853
Closed

Driver installation error: Failed to extract the installer for FSBrlDriver64. #4464

nvaccessAuto opened this issue Sep 16, 2014 · 10 comments · Fixed by #8853

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@nvaccessAuto
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Reported by surfer0627 on 2014-09-16 20:43
In the operating system windows 7 (64bit), I installed FocusBlueDriver1.0.2030 for PAC Mate, and got error message:
Failed to extract the installer for FSBrlDriver64.

Then I try to install jaws (15.0.11024ENU-64bit.exe).

After that, braille display could show message:
pm display 20 3.70

If I open jaws, and the display could work on.

But I could not find and select freedomScientific in the braille settings.

I got message from NVDA log file:
Braille display driver freedomScientific reports as unavailable.

@nvaccessAuto
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Attachment Braille display driver freedomScientific reports as unavailable.log added by surfer0627 on 2014-09-16 20:44
Description:
log file: Braille display driver freedomScientific reports as unavailable

@nvaccessAuto
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Comment 1 by surfer0627 on 2014-09-17 07:40
PAC Mate Braille Display appear correctly in Windows Device manager.

@nvaccessAuto
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Comment 2 by jteh on 2014-09-17 14:44
The problem is that you did not install the drivers (because the installation failed). The drivers installed by JAWS are not enough. Based on the error you provided, I'm guessing your download of the drivers did not complete properly. Please try downloading and installing them again.

@nvaccessAuto
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Comment 3 by surfer0627 on 2014-09-23 02:41
Thank you for the reply.

Yes, the problem is that I did not install the drivers.

After installing Microsoft .NET Framework, the issue (Failed to extract the installer for FSBrlDriver64.) has been fixed.

Now, the PAC Mate braille display could work with my Windows 7 computer.

Sorry, I realized that this isn't a NVDA issue. It is a driver installation issue.

@nvaccessAuto
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Comment 4 by surfer0627 on 2014-09-23 02:56
Changes:
Changed title from "Braille display driver freedomScientific reports as unavailable" to "Driver installation error: Failed to extract the installer for FSBrlDriver64."

@nvaccessAuto
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Comment 5 by jteh on 2014-09-24 07:05
Glad it's fixed. What made you realise you needed the .net Framework? If this isn't clear and this is definitely the case, we should consider documenting it.

@nvaccessAuto
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Comment 6 by surfer0627 on 2014-10-03 01:09
One of my friends reminds me of this (install .net framework).

I'm not sure which version is requested.

My friend said that his computer installed 4.5.1.

My computer installed 4.5.1 and other version (1.0).

@LeonarddeR
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Honestly, I think that documenting system requirements for a driver is the responsibility of the driver vendor, Freedom Scientific. Unless @jcsteh still feels we should document this, I lean towards closing this.

@jcsteh
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jcsteh commented Nov 5, 2017 via email

@LeonarddeR
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note to @bramd: please let the github magic close this issue when you've been able to finish your fs native driver.

@nvaccessAuto nvaccessAuto added this to the 2019.2 milestone May 21, 2019
feerrenrut pushed a commit that referenced this issue May 21, 2019
Braille output and wizWheels are working. Tested on a Focus 40 blue

Freedom Scientific braille displays are now supported by braille display auto detection (#7727)
When an auto detected braille display is connected via Bluetooth, NVDA will keep searching for USB displays supported by the same driver and switch to a USB connection if it becomes available

The bumper keys now work correctly on Freedom Scientific braille displays (#8849)

Co-Authored-By: Leonard de Ruijter <leonardder@users.noreply.github.com>

fixes #7727
fixes #4464
fixes #8849
fixes #8729
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