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Unable to access the Word office 2013 password message window. #4822

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nvaccessAuto opened this issue Jan 18, 2015 · 11 comments
Closed

Unable to access the Word office 2013 password message window. #4822

nvaccessAuto opened this issue Jan 18, 2015 · 11 comments
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Abandoned requested reports or updates are missing since more than 1 year, author or users are not available. app/microsoft-office bug

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@nvaccessAuto
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Reported by Brendon22 on 2015-01-18 02:43
Hello.

When loading a word document with a password and the window that comes up and states for you to type your password in will not read with NVDA Friday Snap. All NVDA will state is unknown? Also are not voiced with a star, they are spoken out. This works in Office 2010. I am running Win 8.1 64-Bit. I get the following from the NVDA log viewer:

ERROR - api.setFocusObject (12:37:00)
Never ending focus ancestry: last object: None, unknown, window class bosa_sdm_msword, application name winword
ERROR - queueHandler.flushQueue (12:38:16):
Error in func _loadBufferDone from eventQueue. Please look into this. Thanks.

@nvaccessAuto
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Comment 1 by jteh on 2015-01-18 23:26
Does this work with NVDA 2014.4 or master? What happens if you alt+tab out and back in again?

@nvaccessAuto
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Comment 2 by Brendon22 on 2015-01-18 23:38
Hi,

No, No version works with this dialog. If I ALT+Tab in and then back again, I get the words unknown, and the error sound. But this works with the password dialog box in Office 2010.

Thanks.

@nvaccessAuto
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Comment 4 by Brendon22 on 2015-03-26 20:11
Hello, This issue is still happening with the latest version of next!

When I press enter on one of password protected files, I get the NVDA error sound, then I get the words unknown, then I am unable to do anything?

DEBUGWARNING - watchdog.watcher (05:34:16):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 184, in
File "core.pyc", line 370, in main
File "wx_core.pyc", line 8657, in MainLoop
File "wx_core.pyc", line 7952, in MainLoop
File "core.pyc", line 340, in Notify
File "IAccessibleHandler.pyc", line 870, in pumpAll
File "IAccessibleHandler.pyc", line 754, in processForegroundWinEvent
File "IAccessibleHandler.pyc", line 529, in winEventToNVDAEvent
File "NVDAObjects\IAccessible__init
_.pyc", line 43, in getNVDAObjectFromEvent
File "NVDAObjects__init__.pyc", line 68, in call
File "NVDAObjects\IAccessible__init__.pyc", line 547, in init
File "IAccessibleHandler.pyc", line 902, in getIAccIdentity
File "comtypes__init__.pyc", line 1078, in QueryInterface

DEBUGWARNING - watchdog.watcher (05:34:17):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 184, in
File "core.pyc", line 370, in main
File "wx_core.pyc", line 8657, in MainLoop
File "wx_core.pyc", line 7952, in MainLoop
File "core.pyc", line 341, in Notify
File "queueHandler.pyc", line 83, in pumpAll
File "queueHandler.pyc", line 50, in flushQueue
File "eventHandler.pyc", line 61, in queueEventCallback
File "eventHandler.pyc", line 138, in executeEvent
File "eventHandler.pyc", line 151, in doPreGainFocus
File "api.pyc", line 107, in setFocusObject
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects__init
.pyc", line 469, in get_container
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects\IAccessible__init
.pyc", line 915, in get_parent
File "NVDAObjects__init
.pyc", line 68, in call
File "NVDAObjects\IAccessible__init__.pyc", line 603, in init
File "comtypes__init__.pyc", line 1078, in QueryInterface

DEBUGWARNING - eventHandler.executeEvent (05:34:17):
error executing event: gainFocus on <NVDAObjects.IAccessible.IAccessible object at 0x05AD7750> with extra args of {}
Traceback (most recent call last):
File "eventHandler.pyc", line 138, in executeEvent
File "eventHandler.pyc", line 151, in doPreGainFocus
File "api.pyc", line 107, in setFocusObject
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects__init
_.pyc", line 469, in get_container
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in getPropertyViaCache
File "NVDAObjects\IAccessible__init
.pyc", line 915, in get_parent
File "NVDAObjects__init
_.pyc", line 75, in call
File "NVDAObjects\IAccessible__init__.pyc", line 371, in findOverlayClasses
File "baseObject.pyc", line 34, in get
File "baseObject.pyc", line 110, in _getPropertyViaCache
File "watchdog.pyc", line 192, in _COMError_init
CallCancelled
DEBUGWARNING - watchdog._watcher (05:34:17):
Trying to recover from freeze, core stack:
File "nvda.pyw", line 184, in
File "core.pyc", line 370, in main
File "wx_core.pyc", line 8657, in MainLoop
File "wx_core.pyc", line 7952, in MainLoop
File "core.pyc", line 340, in Notify
File "IAccessibleHandler.pyc", line 882, in pumpAll
File "IAccessibleHandler.pyc", line 617, in processGenericWinEvent
File "IAccessibleHandler.pyc", line 521, in winEventToNVDAEvent
File "_UIAHandler.pyc", line 291, in isUIAWindow
File "_UIAHandler.pyc", line 285, in _isUIAWindowHelper

IO - speech.speak (05:34:26):
Speaking ('en_US'), u'%1!d! Reminders dialog'
DEBUGWARNING - RPC process 7980 (OUTLOOK.EXE) (05:34:26):
Thread 368, build\x86\remote\sysListView32.cpp, nvdaInProcUtils_sysListView32_getGroupInfo, 28:
LVM_GETGROUPINFOBYINDEX failed

Thank you.

@nvaccessAuto
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Comment 5 by Brendon22 on 2015-06-20 09:34
Good evening,
This issue is getting quite annoying!!
Could this please be looked into and possibly fixed for the next version of NVDA, because I am unable to protect my documents with a password, because NVDA throws errors and I lose speech?

This should come under losing user data and I thank you for considering this new feature in the next version of NVDA.

@nvaccessAuto
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Comment 6 by Brendon22 on 2015-08-01 02:39
Hello,
This issue and the reading of RTF files are both related.
A fix for this issue would be greatly welcomed.
Thank you.

@bhavyashah
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According to the original author's #4822 (comment), this ticket is possibly related to another one concerning the reading of RTF files. Does anyone have any idea about which specific ticket is being referred to? This information may be useful in establishing association between such related and possibly duplicate tickets which would further improve our understanding of the actual scope of and grassroot cause of such behaviour.

@bhavyashah
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Possibly related to or a duplicate of #6871 (where more discussion seems to have taken place)

@Adriani90
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@bRendon22 are you stil having this issue?

@Adriani90
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@feerrenrut could you please test if this is still reproducible in Word 2013? Thanks.

@feerrenrut
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Yes, I can still reproduce it.

If I create a document, and choose "Protect Document" then "Encrypt with password".

When trying to reopen this document I am presented with a dialog, NVDA only announces "pane unknown".
After trying to use object navigation to get more information NVDA froze / crashed.

@Adriani90 Adriani90 added the Abandoned requested reports or updates are missing since more than 1 year, author or users are not available. label Mar 30, 2023
@Adriani90
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I cannot reproduce in Word 2016 or Word 365. Support for MS Office 2013 will completely end on April 11, 2023. By that date all Office products older than 2013 will have reached end of life. Thus I am closing this issue as abandoned, but if you still have it with Office versions starting with 2016 or newer, please feel free to comment and we can reopen.

@Adriani90 Adriani90 closed this as not planned Won't fix, can't repro, duplicate, stale Mar 30, 2023
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