Comment 1 by nvdakor on 2015-04-30 00:48
Hi,
That'll be because the unread mail count is written to the screen (it seems, as I can get it via display text attribute from dev info). you can query it manually via screen review, though I do agree that there should be a way to do this via whatever means possible (COM, for instance).
Changing the scope of this ticket (as in category), as it is specific to MS Office.
Thanks.

This is still an issue in NVDA 201703 and Outlook 2016.

This is still present in the latest Outlook 365 and NVDA snapshots as at 30 May 2018.

FWIW, Narrator also doesn't report the unread count when using the Go to Folder dialog. If CONTROL+SHIFT+TAB is used to move from the current folder to the folder list pane on screen (not the Go to Folder dialog), the unread count is read correctly in both NVDA and Narrator.

Why has this been closed? The problem continues in the current branch of Outlook and NVDA as of February 2019.

#2846 has been closed as duplicate. This one is still open.

Just a follow-up this issue is still present in Office 365 version 16.0.11901.20204 with NVDA 2019.2, when navigating between folders with CONTROL+Y. It is still being asked about.

As a workaround, in the Inbox, you can press CONTROL+SHIFT+TAB to move from the list of messages to the folder list, and when you arrow through that list it does report the number of unread messages (then when you find a folder you want to move to, press ENTER).

Interestingly, this is not reproducible for every folder. In Outlook 365 with NVDA last alpha, I get the number of emails for some folders, but for some others not. I have two accounts,, my private gmail account and the NVDACon account. On both there are folders like sent, trash etc. On some of them NVDA reports the number of emails, on others not. I think this is an outlook specific issue, not sure if these are exposed consistently to screen readers.

Can anyone please confirm if this issue is still present? I just tested with NVDA 2020.4 and NVDA 2021.1 Beta 3 and Office 365 (64-bit) Version: 16.0.14026.20228 on Windows 10 (64-bit) Version: 2009, Build: 19043, and it is reading the unread counts for folders in the control+y dialog, and in the left pane tree view as expected.

On Office 2016 (16.0.5161.1000) with NVDA 2020.4, the issue is still present in the ctrl+Y dialog as well as in the folder pane.
Note however that this version of Office is not the most up-to-date.